FAQ

Q: Is this business Deaf friendly?

A: Yes. This business is owned, run and designed entirely by Deaf and CODAs.

Q: I already placed an order. When will it ship?

A: Your order will ship within 2 business days after it is placed. All orders are shipped by U.S. Postal Service and cost is calculated at checkout after shipping address and before payment details are entered.

Q: I would like to change my order. What do I do?

A: As soon as possible following your order, please visit our Contact Us page and email us your order change and reference your order number. 

Q: I would like to change the shipping details of my order. What do I do?

A: Not a problem! As soon as possible following your order, please visit our Contact Us page and email us your order change and reference your order number. 

Q: I would like to return my order. What do I do?

A: We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

For our complete return policy and instructions for returning your item, visit our return policy page.

Q: I would like to review One Stop ASL Shop for my blog/website. Who do I contact?

A: Please email us using our contact form on our Contact Us page for details and complimentary image use.