FAQ
Q: Is this business Deaf friendly?
A: Yes. This business is owned, run and designed entirely by Deaf and CODAs.
Q: I already placed an order. When will it ship?
A: Your order will ship within 2 business days after it is placed. All orders are shipped by U.S. Postal Service and cost is calculated at checkout after shipping address and before payment details are entered.
Q: I would like to change my order. What do I do?
A: As soon as possible following your order, please visit our Contact Us page and email us your order change and reference your order number.
Q: I would like to change the shipping details of my order. What do I do?
A: Not a problem! As soon as possible following your order, please visit our Contact Us page and email us your order change and reference your order number.
Q: I would like to return my order. What do I do?
A: We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.
For our complete return policy and instructions for returning your item, visit our return policy page.
Q: I would like to review One Stop ASL Shop for my blog/website. Who do I contact?
A: Please email us using our contact form on our Contact Us page for details and complimentary image use.